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How to File a Consumer Complaint Online Using eDaakhil: Step-by-Step

The eDaakhil portal allows consumers to file complaints online before District, State and National Consumer Commissions. This tutorial walks you through the entire process with screenshots guidance.

📅 February 20, 2026✍ Sumit Kasana⏱ 10 min read

What is eDaakhil?

eDaakhil (edaakhil.nic.in) is the Government of India's online portal for filing consumer complaints before Consumer Commissions. It was launched under COPRA 2019 and allows consumers to file, track, and manage cases without visiting the commission in person.

Before You Start: What You Need

  • Aadhar-linked mobile number for OTP verification
  • Scanned copies of all documents (PDF format, each under 2MB)
  • Details of the opposite party (seller, service provider)
  • Details of your complaint and relief sought

Step 1: Registration

  1. Go to edaakhil.nic.in
  2. Click "New User? Register Here"
  3. Enter your name, mobile number, email ID, and create a password
  4. Verify via OTP
  5. You will receive your login credentials

Step 2: Login and Start a New Complaint

  1. Login with your credentials
  2. Click "File New Complaint"
  3. Select the type of complaint — goods or services
  4. Enter the value of goods/services and the compensation sought — this determines which commission has jurisdiction

Step 3: Select the Correct Commission

| Claim Amount | Commission | |---|---| | Up to ₹1 crore | District Consumer Commission | | ₹1 crore to ₹10 crore | State Consumer Commission | | Above ₹10 crore | National Consumer Commission (NCDRC) |

The portal will automatically route you to the correct commission based on the amount entered.

Step 4: Enter Complainant Details

Enter your complete details — name, address, contact information. If filing on behalf of someone, state the relationship.

Step 5: Enter Opposite Party Details

Enter the name, address, and contact details of the opposite party (the seller/service provider). You can add multiple opposite parties.

Step 6: Describe the Complaint

Write a clear, chronological narrative:

  • When you purchased the goods/services
  • What the defect or deficiency was
  • What steps you took to resolve (complaints, emails, calls)
  • Why those steps failed
  • What relief you are seeking (replacement, refund, compensation)

Step 7: Upload Documents

Upload scanned copies of:

  • Purchase invoice/receipt
  • Warranty card (if applicable)
  • Correspondence with the opposite party (emails, letters)
  • Any expert opinion on defect (if available)
  • Any other supporting documents

Step 8: Pay the Filing Fee

Pay the prescribed fee online:

| Claim Amount | Fee | |---|---| | Up to ₹5 lakh | ₹200 | | ₹5 lakh to ₹10 lakh | ₹400 | | ₹10 lakh to ₹20 lakh | ₹500 | | ₹20 lakh to ₹50 lakh | ₹2,000 | | ₹50 lakh to ₹1 crore | ₹4,000 |

Step 9: Submit and Track

After submission, you will receive a complaint number. Use this to track the status of your complaint on the portal. Notices to the opposite party are sent automatically by the system.

After Filing: What Happens Next

  1. The commission sends notice to the opposite party
  2. The opposite party files a reply within 30 days
  3. The commission may attempt mediation first
  4. If mediation fails, the matter is listed for hearing
  5. Final order is passed — usually within a few months for straightforward matters

Practical Tips

  • Keep your complaint factual and concise — avoid emotional language
  • Attach all documentary evidence at the time of filing — you cannot easily add later
  • State the exact relief you want — be specific about compensation amount
  • File within the 2-year limitation period from the date the cause of action arose
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